How InMoment Cut Search Time by 90 Percent with Spekit

A disconnected knowledge ecosystem

For Jenna Siegel, Senior Director of Revenue Enablement at InMoment, enablement is more than just training. It’s about arming teams with the right knowledge, at the right time, in the right place.

Her journey into enablement wasn’t conventional. She started as a German literature professor, later pivoting to corporate learning after experiencing firsthand the frustration of working in a call center without access to the information she needed. That experience shaped her belief that training alone isn’t enough—knowledge must be accessible when and where employees need it most.

At InMoment, she and her team faced a perfect storm of challenges. An acquisition had left them with two sets of learning systems and a fragmented approach to content management. Their existing content management system (CMS) was failing them.

“We deploy training, we get great feedback on it, but then where does that information live after the training is done? People weren’t going back to our LMS. The CMS was a dumping ground, and we had no analytics to track adoption.”

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The key challenges included:

• A failing CMS: It lacked governance, was difficult to navigate, and wasn’t being used.
• Low content adoption: Teams struggled to find and use the materials they needed.
• No analytics: There was no clear way to measure engagement with training and resources.
• Siloed knowledge: The Customer Success and Services teams did not have access to the CMS.
• Reinforcement gap: Reps would complete training but had no way to quickly reference key concepts later.

“We were deploying training, but we weren’t reinforcing it. Our reps weren’t going back to the LMS, and our CMS was too messy to be useful. We needed a system that made knowledge part of everyday workflows.”

Jenna’s team knew they needed a solution beyond static learning management. They needed a tool that brought knowledge into the flow of work.

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Key Takeaways

1. Highspot slowed sellers.Highspot was messy, hard to govern, and time-consuming to maintain; reps struggled to find content and rarely went back to the LMS.
2. Spekit live in under 30 days.Implemented Spekit, fully migrated and consolidated content, and started enabling directly in the flow of work.
3. 90% faster answers.AI Sidekick surfaced the right answers at the right moment for sellers.
4. Daily adoption across the org.83% of reps use Spekit every day to sell faster.
5. Analytics tied to revenue.Real-time insights connected to pipeline and revenue replaced manual reporting that used to take 3+ hours.
6. Minutes, not tens of minutes.Finding three assets and sending an email took two minutes in Spekit vs twenty minutes in Highspot, with lower risk of grabbing the wrong file.
7. Outcome: less searching, more selling.A single, governable source of truth for enablement.

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More autonomy, more efficiency, more revenue

Once implemented, Spekit became an integral part of InMoment’s workflow almost overnight. Within the first 30-days of launching, InMoment was seeing usage and adoption rates soar on key metrics like:

• License Utilization: 92%
• Activation: 73%
• Spekit extension usage: 84%
• 30-day active usage: 70% 

The platform eliminated wasted time, reduced reliance on Slack for answers, and helped reps work smarter.

“I needed a piece of content and found it in seconds with Spekit. Before, it would’ve taken me hours, if I could even find it at all.” — Anthony Panvini, Director of Enterprise New Logo

 “We evaluated Spekit a year ago, and when they introduced their CMS capabilities, it became a no-brainer. The ability to combine just-in-time learning with a centralized knowledge hub was exactly what our teams needed to scale effectively.” —  Colleen Freedman, VP, Revenue Operations & Systems Infrastructure 

Key results after implementing Spekit:

• Faster content discovery: No more digging through files or waiting on Slack for answers.
• Scalability across teams: For the first time, Customer Success and Services teams had access to the CMS.
• AI-powered enablement: Instead of searching for information, reps were automatically presented with the right content at the right time.
• Seamless content migration: A process Jenna dreaded turned out to be the easiest migration they had ever done.
• Better governance: No more “content dumping ground” or outdated information.

What the reps had to say about Spekit

• “I don’t have to ask around for answers anymore. Spekit gives me what I need instantly.”
• “We’ve seen a significant decrease in questions in Slack. People are more self-sufficient.”
• “I never knew how much time I wasted searching for information—until I didn’t have to anymore.”
• “Spekit knows what you need before you know what you need. That’s the biggest differentiator.”

Converting skeptics into believers

One of InMoment’s most skeptical sales leaders, known for being hard to impress, was immediately won over.

“This is the most impactful thing we’ve ever launched.”

The ROI: Measurable impact & scalable growth

Beyond efficiency gains, Spekit also transformed how InMoment measures enablement success.

Historically, reporting was a manual nightmare. Jenna spent three hours every time she needed to pull adoption data. With Spekit, the data is instantly available, and content creators now own engagement metrics.

“Reporting used to take me three hours every time I had to pull data for Product Marketing. Now, they can track adoption themselves—and use that data to improve content.”

With Spekit’s Salesforce integration, Jenna’s team is taking things even further. Soon, they’ll track how content impacts win rates, sales velocity, and product adoption.

A future without Spekit? Not an option.

When asked what life would be like without Spekit, Jenna’s answer was immediate:

“I don’t even like to think about my life before Spekit. It’s like a distant memory I can’t recall. I truly don’t know how we survived before this.”

For InMoment, Spekit is an essential part of their enablement strategy.

“Every enablement leader’s goal is to get the right information to the right person at the right time. Spekit does just that. And that’s a rarity.”