50% faster handle times with instant, AI-powered agent support
Empower every agent to deliver fast, consistent support with real-time answers, proactive alerts, and AI-driven guidance right where they work.
Faster answers. Fewer escalations.
Empower agents and support teams with the right knowledge, at the right time.
The most loved enablement platform on the planet
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Reduce case resolution time with SOPs, support & guidance instantly accessible
- Embedded guidance: Agents get real‑time guidance (talk‑tracks, troubleshooting steps, policy reminders) surfaced in Salesforce Service Cloud, Zendesk, Jira, and more.
- AI Sidekick answers: Surface AI-powered answers for questions like: “What script can I use for billing questions?” or “How do I escalate a level‑2 case?” wherever agents have questions.
Increase customer save rates by surfacing the right content, at the right time
Struggling with churn, high error rates, and low customer satisfaction? With training buried in long-form PDFs, Sharepoint, and PowerPoints, finding the correct answers quickly is nearly impossible. Sync your content from disparate repositories in seconds to embed talk tracks, playbooks, and onboarding Playlists where agents work to meet them in the moment of need.
Fueling better customers experiences for agents everywhere
increase in quality assurance scores with Spekit
reduction in agent turnover with Spekit
reduction in support tickets with Spekit
Alert agents of high-priority bugs, performance issues, updated FAQs, and more in real-time
Send in-app alerts to notify agents in real-time with crucial updates, announcements, or guidance. No more burying critical information in Slack messages or emails. Empower your agents with the knowledge they need to resolve customer inquiries quickly.
Create, update, and deliver knowledge in seconds with AI
Keeping content fresh shouldn’t slow you down. Spekit’s AI-powered editor helps you generate, refine, and publish content in real time, right where work happens. Draft an FAQ in Slack, rewrite a policy in Zendesk, or summarize a new workflow with a single AI prompt. Assign owners, track usage, and evolve your content without ever starting from scratch.
Increase compliance and accountability with quick, bite-sized quizzes
When working directly with customers, it’s imperative to ensure you’re following up-to-date policies and procedures. Spekit allows you to surface short, multiple-choice quizzes directly within an employee’s workflow to gauge knowledge retention and identify gaps.
Measure impact & reduce decay with centralized governance
Analyze every content interaction with reporting and insights to address gaps quickly and drive real revenue impact.
- Automate content governance for accuracy and consistency
- Get visibility into content gaps and questions across your team
- Showcase the impact and ROI your content has on the bottom line
“If you’re entering customer information and you don’t know what a field is for, Spekit is right there. You click on it, and you get the answer. No searching, no guessing. Just knowledge, exactly when and where you need it.”
AI-powered enablement for smarter, faster agents
Instantly empower your agents with everything they need to succeed, at their fingertips, the moment they need it.
