Eliminate lost time to give your agents superpowers
Struggling with slow handling times, high ticket volumes, and low customer satisfaction? With so much knowledge scattered across tools, it’s harder than ever for support and call center agents to find up-to-date answers to help customers quickly.
Spekit eliminates lost time by delivering bite-sized knowledge and training directly into your agent’s flow of work, empowering them with every answer at their fingertips. No more digging through Sharepoint, PDFs, or lengthy training documents. Just the knowledge agents need to reduce response times, increase customer satisfaction, and drive upsells — where they need it.
Reduce response times with instant access to information
With Spekit, your team is never more than a click away from the most up-to-date knowledge and resources. Solve customer challenges faster and more accurately by increasing visibility to the correct information when and where it matters most.
“Employees and supervisors alike tell us that Spekit allows them to present and consume information effortlessly, and allows them to look anything up so that inter-team collaboration is seamless.”
Reduce error rates by alerting agents of new policies, procedures, or FAQs in real-time
Customer-facing teams must be immediately informed of policy changes, high-priority customer issues, security bugs, etc. With Spekit, send in-app alerts to notify agents in real-time of updates or changes to reduce costly mistakes and errors.
“Spekit has been so much easier for us. With an LMS, you have to create this huge course module that can be really burdensome. Spekit gives me much more freedom. Right now, I can make a Spek in the middle of a meeting…I don’t have to follow the structure and flow of an LMS in that case. Instead, I can do whatever works for our team.”
Onboard and ramp new agents 50% faster
With Spekit, agents ramp 50% faster with knowledge accessible and reinforced in their day-to-day workflows. Regularly assess the retention of information with quick, bite-sized assessments that reveal additional training opportunities or gaps.
“Knowledge Checks add another layer of impact to our onboarding process. With Spekit, our reps are already learning while doing. Now we can use these bite-sized assessments to improve retention day-to-day and ensure reps stay on track, rather than waiting to administer a lengthy certification.“
Reduce turnover by helping every agent become your best agent
Spekit levels the playing field, helping every agent to become your best agent by making it incredibly easy for them to learn and improve in the moment of need. Reinforce best practices, playbooks, and training where customer conversations happen to coach agents when and where they need it.
“Now, the minute somebody wonders, “Hey, what’s this field?” they don’t have to hunt anywhere. With a single click, the information is there contextually, or instantly searchable. No more emailing us questions, no more digging for information or wasted time clicking through tabs for answers.“
Improve content accuracy with centralized and consolidated knowledge
It becomes impossible to manage information spread across tools and teams. Spekit makes creating, consolidating, and updating knowledge easy so that agents always have the most accurate FAQs, policies, and knowledge.
“Employees think Spekit is genius. They don’t need to hunt for answers in a giant wiki anymore — they can just use Spekit, no matter what page they’re on in Salesforce, or if they’re in Slack or a different app. They like it so much better than having to search for answers in a completely separate tool.“
Analyze content engagement and identify gaps
Easily see who is engaging with what content. Gain an understanding of what agents are searching for, what they’re viewing, and quickly gather feedback to improve content.
“Our previous systems didn’t provide data and visibility on the hit rate for information sent to teams. For example, we sent a spotlight internally for a new hardware product. 75% engaged, we could look into the analytics and pinpoint the people who didn’t engage and reach out to them.”
How is Spekit different from other knowledge solutions?
Find any answer, anywhere you’re working
Wherever agents work to support customers, they can access up-to-date knowledge and resources in seconds.
Training automatically embeds in-app
Embed quick answers, guidance, and FAQs in tools like Salesforce Service Cloud, Zendesk, Jira, and more to reduce response times.
Get started in minutes with customizable content templates on the most popular tools.
Guide agents step-by-step through new tools and processes with walkthroughs.
Don’t write your training from scratch.
Customize free, out-of-the-box templates to get started in minutes.
Salesforce Lightning Training Template
Salesforce is complex, Spekit makes it easy. Customize the out-of-the-box content template and surface your training in-app to maximize agent productivity.
Getting Started with Catalyst Content Template
Customize this template with the basic knowledge, strategies, and common best practices for getting started with enabling your Customer Success team in Catalyst.
nCino 101 Content Template
Maximize the ROI of your nCino investment, drive accountability and process adherence, and increase data quality with training reinforced where your team works.