11 Best WalkMe Alternatives and Competitors for 2022
Businesses are increasingly turning to software to enhance their processes, but sometimes, they’re not seeing the ROI they expected. The reason? Employees don’t get the guidance they need to effectively use the product. The solution to this problem is digital adoption software, like WalkMe.
Digital adoption platforms can accelerate employee onboarding and employee training. These digital adoption solutions can also help SaaS companies onboard new customers, increase product engagement, and introduce new features.
WalkMe is a top choice among digital adoption platforms, but it’s not the only choice. In this post, we’ll explore 11 WalkMe competitors, their key features, and their best use cases.
Top WalkMe alternatives
- Spekit: alternative for just-in-time training and enablement
- Userpilot: alternative for user sentiment analysis
- Whatfix: alternative for employee onboarding
- UserGuiding: alternative for SaaS companies with minimal training resources
- Gainsight PX: alternative for SaaS renewals management
- HelpHero: alternative for incentivizing user engagement
- Pendo: alternative for customer-facing product adoption and analytics
- Userlane: alternative for simple walkthroughs
- Appcues: alternative for in-product marketing
- UserIQ: alternative for standardizing customer service actions
WalkMe is a cloud-based digital adoption platform for use in employee onboarding and training, product adoption, customer journey analysis, HR, and change management.
WalkMe automates routine tasks and validates data for form fills, ensuring form data is clean and consistent. Productivity dashboards give CIOs insights on employee engagement with tech — and employee support requests — to help guide decisions about tech stacks and identify any gaps.
WalkMe does offer self-service support, but unlike some of its competitors, WalkMe offers static training, instead of learning everywhere.
- User journey analysis
- Self-serve support
- Productivity tracking
- Advanced API support (custom plan only)
- Unlimited Walk-Thrus (custom plan only)
- SSL support
- Knowledge base
- Search box
- Behavior-responsive messaging
WalkMe costs are available upon request.
Why might a company look for a WalkMe alternative?
WalkMe is an ideal platform for enterprise-level businesses with thousands of customers (their clients include Walgreens, IBM, and Microsoft), but it’s probably not as useful for smaller businesses.
Some of the reasons businesses may prefer WalkMe alternatives include:
WalkMe doesn’t provide pricing on its site, but they are known to charge per application and given its list of clients, one could assume you need an enterprise-level budget to afford this platform.
“The price can be a challenge, especially for startups.”
WalkMe is not a plug-and-play solution — you’ll need a development team to implement code to get the most out of it. It’s also not intuitive, so it may take time to roll out this platform to all employees.
“For us, I didn’t fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn’t allocate that much time just for WalkMe. And it’s too complicated (in my opinion) for any non-technical person to actually set up correctly.”
WalkMe includes a broad range of features, but the software is lacking when it comes to specific uses.
“Creating walkthroughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.”Source
Given that WalkMe’s customers tend to have their own IT departments, WalkMe’s support team may not be accustomed to responding quickly to support requests.
“Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I’m told that if she responds I’ll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent.”Source
11 best WalkMe alternatives and competitors for 2022
Now that we’ve covered the reasons that WalkMe isn’t ideal for every business, let’s take a look at 11 WalkMe alternatives.
Best for: digital adoption, just-in-time training, and sales enablement
Notable brands: Southwest, Uber Freight, JLL, Mariner
Salesforce AppExchange rating: 5/5
Capterra rating: 5/5
G2 rating: 4.5/5
Spekit is the leading digital adoption platform for learning everywhere and sales enablement, helping sales teams quickly get up to speed on how to use Salesforce and other workflow-based applications. The contextual in-app training and the intuitive self-guided interface makes it easy for employees to train themselves within their flow of work.
App and platform integrations let users access Spekit training content from within the tool they’re using, and Spek
it’s analytics help managers see if employees are accessing training content. If you already have training content, you can transfer it to the Spekit platform with a Spekit Premium subscription.
Spekit believes that adoption should not be your goal. Instead, your goal should be to make your employees and users successful in their workflows — the inevitable outcome will be adoption.
Spekit ranked #1 and best ROI on G2, with 98% of existing customers stating that they would recommend the platform to a colleague.
- One-click Salesforce integration
- Easy to use and set up; no code required
- Customizable interactive walkthroughs and guidance features
- Compatible with apps, platforms, and browsers (no need to install extensions)
- Multiple content formats for training, including text, PDFs, video, and GIFs
- Spekit Search is a collapsible sidebar that follows users through their workflow, in any application, centralizing information and giving them the ability to search for what they need, when they need it
- Spotlights provide in-app alerts for process changes, company announcements, new fields, or required actions
- Knowledge management and real-time remote sharing
- Speks enable users to embed knowledge alongside Salesforce-defined terms, fields, and picklist values
- Out-of-the-box, customizable training content for Salesforce CPQ, Salesforce Lightning, LinkedIn Sales Navigator, Outreach, Seismic Onboarding, and more
- Spekit Flows are a zero-code way to create guided walkthroughs across multiple tools in seconds
- View in-app alert and training content engagement
- Salesforce integration allows you to automatically embed content with an all-in-one workflow
- Team Spaces make it easy for users to access topics and Speks by department, tool, process, and more
- Automated employee onboarding
|User behavior analytics||X||X|
|In-app announcement notifications||X||X|
|True zero-code (no jQuery required)||X|
|One-click Salesforce integration||X|
|No-code embedded resources||X|
|Prebuilt content for your most-used sales tools||X|
|In-app help creation||X|
|Unlimited applications included||X|
|External web interaction tracking||X|
|Automated data entry||X|
Best for: user sentiment analysis
Notable brands: Adobe, McGraw Hill, Prowly
Userpilot is a no-code digital adoption platform with interactive, customizable walkthroughs. It features robust customer sentiment tools, although it does not include trigger-based logic flows for surveys.
- Progress bars and checklists
- Video tutorials
- Chrome extension
- Custom roles and permissions (enterprise plan only)
- Localization of up to five languages
- Unlimited user segmentation
Traction plan: $249/month
Growth plan: $499/month
Enterprise pricing: Starts at $1,000/month
Userpilot is superior to WalkMe for understanding user sentiment and engagement, but it does not allow users to sort NPS surveys by rating.
Best for: employee onboarding
Notable brands: Experian, Aramark, Cisco
Whatfix is an omnichannel digital adoption platform with features that work well for employee onboarding. Administrators can set up personalized onboarding for new hires, provide them with on-demand training, and review analytics to determine engagement with onboarding content.
- Form filling guidance
- Data validation
- Electronic Performance Support System (EPSS)
- Task automation
- Simple content editor
Available upon request
Whatfix is more intuitive than WalkMe — that ease of use, combined with its onboarding-specific features, makes Whatfix a top WalkMe alternative for welcoming new hires. However, Whatfix lacks the integrations and cross-product compatibility you’ll find with WalkMe.
Best for: SaaS companies with minimal training resources
Notable brands: Plandisc, Canopy, Flourish
For SaaS companies that need to onboard customers but don’t have deep training resources, UserGuiding may be the solution. This platform walks customers through the setup and includes “Hotspots” — static help content that appears as customers move through a training session. (Note: Unlike some of the other WalkMe competitors on our list, UserGuiding does not appear to have a dedicated Salesforce integration.)
- Email and chat support
- NPS surveys
- Onboarding checklists
- Segmenting by attributes
- Custom themes
- Google Analytics integration
Basic Plan: $99/month
Professional Plan: $399/month
Corporate Plan: Starts at $699/month
UserGuiding summary: UserGuiding’s easy-to-configure customer-facing tools make this platform a top alternative to WalkMe for rolling out new SaaS features.
Best for: SaaS renewals management
Notable brands: Dropbox, WeWork, Tessian
Gainsight PX is a digital adoption platform with a focus on SaaS customer renewals and retention. Detailed analytics reveal customer engagement and alert client success reps when customers are at risk of non-renewal, and knowledge center bots help support customer service teams by fielding routine inquiries.
- Customer health scoring
- CRM integration
- Support ticketing system integration
- User sentiment analysis
- In-product surveys
Available upon request
For SaaS companies that are looking for ways to improve renewals, Gainsight PX is a popular alternative to WalkMe.
Best for: incentivizing user engagement
Notable brands: Trivago, GoDataFeed, Princess
HelpHero is a no-code digital adoption platform with a clean-and-simple interface that lets admins set adoption milestones to encourage engagement. Each step in the onboarding process is accompanied by data that reveals the completion rate, providing insights on which steps need improvement.
- Visual tour editor
- Full customization (no HelpHero branding)
- Contextual tooltips
- Feature announcements
- If this, then that (IFTTT) logic funnels with tour branching
$55/month to $299/month, based on the number of monthly active users (MAU); pricing for more than 20,000 MAU is available upon request
The built-in logic makes HelpHero a worthy alternative to WalkMe for incentivizing engagement and analyzing the customer journey.
Best for: customer-facing product adoption and analytics
Notable brands: Jungle Scout, FICO, Zendesk
Pendo has a robust analytics dashboard to help teams zero in on software features and evaluate adoption. It also has real-time and retroactive reporting, which is helpful for analyzing engagement statistics from different time periods. However, this WalkMe competitor lacks user interface (UI) elements, such as progress bars and hotspots.
- 7-year data retention
- Unlimited seats
- Customizable reports
- Guide scheduling and ordering
- External and internal version control
- Live chat support (enterprise version only)
Available upon request
Pendo’s product analytics features make it a good customer-facing alternative to WalkMe, although it’s unclear whether this platform is more affordable.
Bonus resource: Pendo vs. Spekit: Solving Different Problems
Best for: simple walkthroughs
Notable brands: SAP, Multivac, The Linde Group
- Automatic recording of click paths
- Audience and page segmentation
- Engagement tracking
- GIF and image support
Available upon request
This platform is a potential fit for companies that are new to digital adoption software. It’s easy to implement but lacks the depth of other WalkMe competitors on our list.
Best for: in-product marketing
Notable brands: Lyft, AdRoll, Amplitude
Appcues has two primary components: Appcues Builder, its Google Chrome extension, and Appcues Studio, its dashboard for managing flows and events. The Appcues builder makes it easy to build walkthroughs, although design elements are limited and may require the use of CSS to achieve desired customizations.
- Drag-and-drop walkthrough builder
- Custom templates
- HubSpot integration
- New feature alerts
- NPS surveys
Essentials Plan: $249/month
Growth Plan: $879/month
Enterprise pricing: Available upon request
This platform offers ease of use and can be implemented quickly. However, some product reviews highlight the need for additional features. While this is a no-code platform, the process of creating and implementing guides may be too complex for many users.
Best for: team training
Notable brands: McAfee, SalesLoft, Scholastic
Lessonly is primarily a learning management system for internal training. It includes lessons, paths, and on-demand training that can be customized for teams and individuals. One especially useful feature is the ability to practice product pitches, customer service responses, and other soft skills. Evaluators can then grade employees on their performance and help them refine their skills.
- Drag-and-drop training features
- Email templates
- Content libraries
- Assessment tools
- User permissions
Available upon request
This platform is one of the top WalkMe competitors for internal training, although some of its most useful features are not available in the lowest pricing tier. In addition, Lessonly does not serve immediate JIT knowledge, which may cause inefficiency as users leave their workflows to log into Lessonly.
Best for: standardizing customer service actions
Notable brands: Cox Automotive, Reveal Mobile, Manheim
UserIQ has several uses, but it’s most applicable to customer service teams. Using the “Plays” feature, employees can know what action to take based on triggers and filters, ensuring a consistent customer experience. Analytics can reveal what Plays are effective, and which ones may need to be improved.
- Customer health scores
- Customer monitoring
- User permissions
- Data import and export
- Feature tooltips
Available upon request
While this WalkMe alternative does provide value for customer service teams, it lacks some of the functionality of other tools on our list. Notably, it does not appear to include dynamic, in-app training and communication tools.
Choose the best WalkMe alternative for your business
WalkMe and other digital adoption platforms can greatly improve internal processes and customer onboarding. Most of these platforms have similarities, but it’s best to choose one for your specific use case.
Spekit is the #1 digital adoption platform for JIT training and sales enablement. With Spekit’s dynamic training content, sales teams can become experts in Salesforce, Outreach, and the other technologies that help them work more efficiently and close more deals.
See why Spekit is the best WalkMe alternative for high-performing sales teams and lasting digital transformation. Start tackling your digital adoption challenges with Spekit.
About the Author
Mel is the CEO and Co-founder of Spekit, a Forbes 30 under 30 recipient, Entrepreneur’s Top 100 Women of Influence, and featured across Crunchbase, Fast Company, Business Insider, and more. She is leading the revolution to shatter the glass ceiling and unleash the full potential of every employee. Learn more ->