11 Best WalkMe Alternatives and Competitors for 2022

Businesses are increasingly turning to software to enhance their processes, but sometimes, they’re not seeing the ROI they expected. The reason? Employees don’t get the guidance they need to effectively use the product. The solution to this problem is digital adoption software, like WalkMe.

Digital adoption platforms can accelerate employee onboarding and employee training. These digital adoption solutions can also help SaaS companies onboard new customers, increase product engagement, and introduce new features.  

WalkMe is a top choice among digital adoption platforms, but it’s not the only choice. In this post, we’ll explore 11 WalkMe competitors, their key features, and their best use cases. 

Top WalkMe alternatives

1. Spekit: alternative for just-in-time training and enablement
2. Userpilot: alternative for user sentiment analysis
3. Whatfix: alternative for employee onboarding
4. UserGuiding: alternative for SaaS companies with minimal training resources
5. Gainsight PX: alternative for SaaS renewals management
6. HelpHero: alternative for incentivizing user engagement
7. Pendo: alternative for customer-facing product adoption and analytics
8. Userlane: alternative for simple walkthroughs
9. Appcues: alternative for in-product marketing
10. UserIQ: alternative for standardizing customer service actions

About WalkMe

WalkMe is a cloud-based digital adoption platform for use in employee onboarding and training, product adoption, customer journey analysis, HR, and change management.

WalkMe automates routine tasks and validates data for form fills, ensuring form data is clean and consistent. Productivity dashboards give CIOs insights on employee engagement with tech — and employee support requests — to help guide decisions about tech stacks and identify any gaps. 

WalkMe does offer self-service support, but unlike some of its competitors, WalkMe offers static training, instead of learning everywhere. 

WalkMe features

• User journey analysis
• Self-serve support
• Productivity tracking
• Advanced API support (custom plan only)
• Unlimited Walk-Thrus (custom plan only)
• SSL support
• Knowledge base
• Search box
• Behavior-responsive messaging

WalkMe pricing

WalkMe costs are available upon request. 

Why might a company look for a WalkMe alternative?

WalkMe is an ideal platform for enterprise-level businesses with thousands of customers (their clients include Walgreens, IBM, and Microsoft), but it’s probably not as useful for smaller businesses. 

Some of the reasons businesses may prefer WalkMe alternatives include:

Cost/service agreement

WalkMe doesn’t provide pricing on its site, but they are known to charge per application and given its list of clients, one could assume you need an enterprise-level budget to afford this platform.

“The price can be a challenge, especially for startups.”

Source

Implementation time

WalkMe is not a plug-and-play solution — you’ll need a development team to implement code to get the most out of it. It’s also not intuitive, so it may take time to roll out this platform to all employees.

“For us, I didn’t fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn’t allocate that much time just for WalkMe. And it’s too complicated (in my opinion) for any non-technical person to actually set up correctly.”

Source

Use case

WalkMe includes a broad range of features, but the software is lacking when it comes to specific uses. 

“Creating walkthroughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.”

Source

Support

Given that WalkMe’s customers tend to have their own IT departments, WalkMe’s support team may not be accustomed to responding quickly to support requests. 

“Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I’m told that if she responds I’ll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent.”

Source

11 best WalkMe alternatives and competitors for 2022

Now that we’ve covered the reasons that WalkMe isn’t ideal for every business, let’s take a look at 11 WalkMe alternatives. 

Spekit

Best for: digital adoption, just-in-time training, and sales enablement

Notable brands: Southwest, Uber Freight, JLL, Mariner

Salesforce AppExchange rating: 5/5

Capterra rating: 5/5

G2 rating: 4.5/5

Spekit is the leading digital adoption platform for learning everywhere and sales enablement, helping sales teams quickly get up to speed on how to use Salesforce and other workflow-based applications. The contextual in-app training and the intuitive self-guided interface makes it easy for employees to train themselves within their flow of work.   

App and platform integrations let users access Spekit training content from within the tool they’re using, and Spek

it’s analytics help managers see if employees are accessing training content. If you already have training content, you can transfer it to the Spekit platform with a Spekit Premium subscription. 

Spekit believes that adoption should not be your goal. Instead, your goal should be to make your employees and users successful in their workflows — the inevitable outcome will be adoption.

Spekit ranked #1 and best ROI on G2, with 98% of existing customers stating that they would recommend the platform to a colleague. 

Key features:

• One-click Salesforce integration
• Easy to use and set up; no code required
• Customizable interactive walkthroughs and guidance features 
• Compatible with apps, platforms, and browsers (no need to install extensions)
• Multiple content formats for training, including text, PDFs, video, and GIFs
• Spekit Search is a collapsible sidebar that follows users through their workflow, in any application, centralizing information and giving them the ability to search for what they need, when they need it
• Spotlights provide in-app alerts for process changes, company announcements, new fields, or required actions
• Knowledge management and real-time remote sharing
• Speks enable users to embed knowledge alongside Salesforce-defined terms, fields, and picklist values
• Out-of-the-box, customizable training content for Salesforce CPQ, Salesforce Lightning, LinkedIn Sales Navigator, Outreach, Seismic Onboarding, and more
• Spekit Flows are a zero-code way to create guided walkthroughs across multiple tools in seconds 
• View in-app alert and training content engagement 
• Salesforce integration allows you to automatically embed content with an all-in-one workflow
• Team Spaces make it easy for users to access topics and Speks by department, tool, process, and more
• Automated employee onboarding

Pricing:

$20/user month

Userpilot

Best for: user sentiment analysis

Notable brands: Adobe, McGraw Hill, Prowly

Userpilot is a no-code digital adoption platform with interactive, customizable walkthroughs. It features robust customer sentiment tools, although it does not include trigger-based logic flows for surveys.

Key features:

• Progress bars and checklists
• Video tutorials
• Microsurveys
• Chrome extension
• Custom roles and permissions (enterprise plan only)
• Localization of up to five languages
• Unlimited user segmentation

Pricing:

Traction plan: $249/month

Growth plan: $499/month

Enterprise pricing: Starts at $1,000/month

Userpilot summary:

Userpilot is superior to WalkMe for understanding user sentiment and engagement, but it does not allow users to sort NPS surveys by rating.

Whatfix

Best for: employee onboarding

Notable brands: Experian, Aramark, Cisco

Whatfix is an omnichannel digital adoption platform with features that work well for employee onboarding. Administrators can set up personalized onboarding for new hires, provide them with on-demand training, and review analytics to determine engagement with onboarding content. 

Key features:

• Form filling guidance
• Data validation
• Electronic Performance Support System (EPSS)
• Task automation
• Simple content editor

Pricing:

Available upon request

Whatfix summary:

Whatfix is more intuitive than WalkMe — that ease of use, combined with its onboarding-specific features, makes Whatfix a top WalkMe alternative for welcoming new hires. However, Whatfix lacks the integrations and cross-product compatibility you’ll find with WalkMe.

UserGuiding

Best for: SaaS companies with minimal training resources

Notable brands: Plandisc, Canopy, Flourish

For SaaS companies that need to onboard customers but don’t have deep training resources, UserGuiding may be the solution. This platform walks customers through the setup and includes “Hotspots” — static help content that appears as customers move through a training session. (Note: Unlike some of the other WalkMe competitors on our list, UserGuiding does not appear to have a dedicated Salesforce integration.)

Key features:

• Email and chat support
• NPS surveys 
• Onboarding checklists
• Segmenting by attributes
• Custom themes
• Google Analytics integration

Pricing:

Basic Plan: $99/month

Professional Plan: $399/month

Corporate Plan: Starts at $699/month

UserGuiding summary: UserGuiding’s easy-to-configure customer-facing tools make this platform a top alternative to WalkMe for rolling out new SaaS features.

Gainsight PX

Best for: SaaS renewals management

Notable brands: Dropbox, WeWork, Tessian

Gainsight PX is a digital adoption platform with a focus on SaaS customer renewals and retention. Detailed analytics reveal customer engagement and alert client success reps when customers are at risk of non-renewal, and knowledge center bots help support customer service teams by fielding routine inquiries.

Key features:

• Customer health scoring
• CRM integration
• Support ticketing system integration
• User sentiment analysis
• In-product surveys

Pricing:

Available upon request

Gainsight summary:

For SaaS companies that are looking for ways to improve renewals, Gainsight PX is a popular alternative to WalkMe.

HelpHero

Best for: incentivizing user engagement

Notable brands: Trivago, GoDataFeed, Princess

HelpHero is a no-code digital adoption platform with a clean-and-simple interface that lets admins set adoption milestones to encourage engagement. Each step in the onboarding process is accompanied by data that reveals the completion rate, providing insights on which steps need improvement. 

Key features:

• Visual tour editor
• Full customization (no HelpHero branding)
• Contextual tooltips
• Feature announcements
• If this, then that (IFTTT) logic funnels with tour branching 

Pricing:

$55/month to $299/month, based on the number of monthly active users (MAU); pricing for more than 20,000 MAU is available upon request

HelpHero summary:

The built-in logic makes HelpHero a worthy alternative to WalkMe for incentivizing engagement and analyzing the customer journey.

Pendo

Best for: customer-facing product adoption and analytics

Notable brands: Jungle Scout, FICO, Zendesk

Pendo has a robust analytics dashboard to help teams zero in on software features and evaluate adoption. It also has real-time and retroactive reporting, which is helpful for analyzing engagement statistics from different time periods. However, this WalkMe competitor lacks user interface (UI) elements, such as progress bars and hotspots. 

Key features:

• 7-year data retention
• Unlimited seats
• Customizable reports
• Guide scheduling and ordering
• External and internal version control
• Live chat support (enterprise version only)

Pricing:

Available upon request

Pendo summary: 

Pendo’s product analytics features make it a good customer-facing alternative to WalkMe, although it’s unclear whether this platform is more affordable. 

Bonus resource: Pendo vs. Spekit: Solving Different Problems

Userlane

Best for: simple walkthroughs

Notable brands: SAP, Multivac, The Linde Group

Userlane is a simpler alternative to WalkMe that offers walkthroughs, but it doesn’t offer the ability to launch in-app support on a case-by-case basis (although you can share resources within the app). You won’t need a developer to implement Userlane — the Javascript code is easy to copy and paste into the backend. And you can try Userlane’s interactive Wikipedia how-to tutorial, to see how it works.

Key features:

• Automatic recording of click paths
• Audience and page segmentation
• Engagement tracking
• GIF and image support

Pricing:

Available upon request

Userlane summary: 

This platform is a potential fit for companies that are new to digital adoption software. It’s easy to implement but lacks the depth of other WalkMe competitors on our list. 

Appcues

Best for: in-product marketing

Notable brands: Lyft, AdRoll, Amplitude

Appcues has two primary components: Appcues Builder, its Google Chrome extension, and Appcues Studio, its dashboard for managing flows and events. The Appcues builder makes it easy to build walkthroughs, although design elements are limited and may require the use of CSS to achieve desired customizations. 

Key features:

• Drag-and-drop walkthrough builder
• Custom templates
• HubSpot integration
• New feature alerts
• NPS surveys

Pricing:

Essentials Plan: $249/month

Growth Plan: $879/month

Enterprise pricing: Available upon request

Appcues summary: 

This platform offers ease of use and can be implemented quickly. However, some product reviews highlight the need for additional features. While this is a no-code platform, the process of creating and implementing guides may be too complex for many users. 

Lessonly

Best for: team training

Notable brands: McAfee, SalesLoft, Scholastic

Lessonly is primarily a learning management system for internal training. It includes lessons, paths, and on-demand training that can be customized for teams and individuals. One especially useful feature is the ability to practice product pitches, customer service responses, and other soft skills. Evaluators can then grade employees on their performance and help them refine their skills. 

Key features:

• Drag-and-drop training features
• Quizzes
• Email templates
• Content libraries
• Assessment tools
• User permissions

Pricing:

Available upon request

Lessonly summary: 

This platform is one of the top WalkMe competitors for internal training, although some of its most useful features are not available in the lowest pricing tier. In addition, Lessonly does not serve immediate JIT knowledge, which may cause inefficiency as users leave their workflows to log into Lessonly.

UserIQ

Best for: standardizing customer service actions

Notable brands: Cox Automotive, Reveal Mobile, Manheim

UserIQ has several uses, but it’s most applicable to customer service teams. Using the “Plays” feature, employees can know what action to take based on triggers and filters, ensuring a consistent customer experience. Analytics can reveal what Plays are effective, and which ones may need to be improved.

Key features:

• Customer health scores
• Customer monitoring
• User permissions
• Data import and export
• Feature tooltips

Pricing:

Available upon request

UserIQ summary: 

While this WalkMe alternative does provide value for customer service teams, it lacks some of the functionality of other tools on our list. Notably, it does not appear to include dynamic, in-app training and communication tools.

Choose the best WalkMe alternative for your business

WalkMe and other digital adoption platforms can greatly improve internal processes and customer onboarding. Most of these platforms have similarities, but it’s best to choose one for your specific use case. 

Spekit is the #1 digital adoption platform for JIT training and sales enablement. With Spekit’s dynamic training content, sales teams can become experts in Salesforce, Outreach, and the other technologies that help them work more efficiently and close more deals. 

See why Spekit is the best WalkMe alternative for high-performing sales teams and lasting digital transformation. Start tackling your digital adoption challenges with Spekit.

Request your demo today

About the Author

Melanie Fellay

Mel is the CEO and Co-founder of Spekit, a Forbes 30 under 30 recipient, Entrepreneur’s Top 100 Women of Influence, and featured across Crunchbase, Fast Company, Business Insider, and more. She is leading the revolution to shatter the glass ceiling and unleash the full potential of every employee. Learn more ->