Why You Need A Wiki Knowledge Base
A wiki knowledge base allows anyone within your organization to create and edit content, making it the perfect platform for internal training and education as well as collaboration and information sharing. But, a knowledge base on its own won’t suffice. Instead, it’s one part of your larger digital enablement platform, enabling you to surface all of that great content directly within the workflows of your employees. This allows you to streamline the onboarding and training of new employees, reinforce knowledge and processes and drive the adoption of tools such as Salesforce. Your wiki knowledge base will allow you to organize your training and enablement content so that employees can find quick answers to questions instead of spending time searching through documentation or interrupting their teammates on Slack.
Benefits of a wiki knowledge base
Enablement teams are always looking for a way to streamline and optimize their content. The right knowledge base, like a wiki, serves as the foundation for that goal and provides enormous potential. Here are some of its benefits:
1 – Centralize and capture training and resources
Make it easy for employees to access the information they need to do their jobs. A wiki knowledge base offers a central repository for all of your training content. There’s no need for employees to spend hours searching your company intranet, SharePoint, or email in search of answers to their questions.
2 – Stay organized with content grouped by topics or teams
A wiki knowledge base allows you to organize your content so that teams know exactly where to look for answers to questions that are most relevant to them. No more looking for a needle in a haystack. You can organize training, SOPs, playbooks, FAQs, and process documentation by department, team, location, and more to ensure the right employees have access to the right knowledge, at the right time.
3 – Promote knowledge sharing across the organization
Wiki knowledge bases, like the one in Spekit, help you share knowledge across remote teams by ‘democratizing’ content. You can assign subject matter experts, share content via email or Slack and turn one-time answers into evergreen content.
What to consider when choosing a wiki knowledge base
1 – Bite-sized content is queen. Break down your training and information so that your employees can get the answers they need, nothing more.
2 – Surface answers where your employees need them. While Spekit’s knowledge base serves as a central repository for all content, let’s face it: employees want answers to appear where they need them. With Spekit, employees don’t have to spend hours searching your network drives for information. The answers appear directly within the tools they’re using.
3 – Delegate to your SMEs. Look for a solution that allows you to tap into your employee network of experts. With Spekit, you can assign content and topics to ‘experts’, giving them the ability to create, edit, and update content, as well as answer questions, should your employees need expert guidance.
We believe that finding answers to questions at the moment you need them is the best way to help employees master their jobs. Our features, like the wiki knowledgebase, sidebar search, Flows, and Spotlights are all designed to help employees master their jobs AND help go-to-market teams like Enablement and RevOps support their employees with answers, process guidance, and tools.
For more information on how Spekit centralizes your training and enablement resources so that your employees are more productive, contact us for a demo.
About the Author
Mel is the CEO and Co-founder of Spekit, a Forbes 30 under 30 recipient, Entrepreneur’s Top 100 Women of Influence, and featured across Crunchbase, Fast Company, Business Insider, and more. She is leading the revolution to shatter the glass ceiling and unleash the full potential of every employee. Learn more ->