Empower your agents with every answer at their fingertips
Reduce handling times, increase upsells, and nurture healthier, happier customers with just-in-time learning.
Eliminate lost time to give your agents superpowers
Spekit eliminates lost time by delivering bite-sized knowledge and training directly into your agent’s flow of work, empowering them with every answer at their fingertips. No more digging through Sharepoint, PDFs, or lengthy training documents. Just the knowledge agents need to reduce response times, increase customer satisfaction, and drive upsells — where they need it.
Reduce response times with instant access to information
With Spekit, your team is never more than a click away from the most up-to-date knowledge and resources. Solve customer challenges faster and more accurately by increasing visibility to the correct information when and where it matters most.
Segment knowledge by tool, team, geography, use case, and more.
Include engaging videos, embedded files, images, and more.
Hear from our customers
Faster sales cycles, dramatically decreased ramp times, promotions, and more. Meet the teams embracing the future of enablement.
"In today's hyper-competitive market, Spekit has been instrumental in enabling us to adapt quickly and empower our reps in their moment of need to seize critical revenue opportunities. Case in point: an eight figure pipeline boost from a recent change initiative we led with Spekit."
"Spekit makes it easy for my salespeople to have the information they need, when they need it, and right where they are. It's helped us do more with less and work smarter instead of harder."
"Spekit being right there, right when we need it, is a game changer. The AI provides my team with the exact content or answers they need to answer emails quickly and just makes it so much easier for them to feel confident in their responses."
Alert agents of new policies, procedures, or FAQs in real-time to reduce error rates
Customer-facing teams must be immediately informed of policy changes, high-priority customer issues, security bugs, etc. With Spekit, send in-app alerts to notify agents in real-time of updates or changes to reduce costly mistakes and errors.
Onboard and ramp new agents 50% faster
With Spekit, agents ramp 50% faster with knowledge accessible and reinforced in their day-to-day workflows.
Surface short, multiple-choice assessments in under five minutes without disrupting productivity.
Turn lengthy onboarding modules into quick FAQs and tips that new agents can easily digest as questions resurface.
Reduce turnover by helping every agent become your best agent
Spekit levels the playing field, helping every agent to become your best agent by making it incredibly easy for them to learn and improve in the moment of need. Reinforce best practices, playbooks, and training where customer conversations happen to coach agents when and where they need it.
Embed playbooks in Salesforce Service Cloud, FAQs in Zendesk, processes in Jira, and more.
Analyze content engagement and identify gaps
Easily see who is engaging with what content. Gain an understanding of what agents are searching for, what they’re viewing, and quickly gather feedback to improve content.
Support content governance with performance and engagement analytics at the user, team, and content level.
Identify power users, popular content, out-of-date content, and more.
AI-powered enablement that works where your agents work
Instantly empower your agents with everything they need to succeed, at their fingertips, the moment they need it.