How Addigy overcame siloed knowledge, increased productivity, and improved data quality with Spekit

Addigy is an Apple device management startup with a growing sales team. After COVID forced their team into remote work, Addigy needed to virtually train and enable new and existing sales reps on product and process information.
Before Spekit, most of this information was inaccessible legacy knowledge. Addigy tried to find ways to share this knowledge and created an enterprise wiki based on Confluence and Google Workspace. But:
Addigy needed a solution that would allow them to:
They found their way to Spekit.
Evaluation
During the evaluation process, Addigy compared Spekit and Guru. Spekit won Addigy over with its unparalleled support for Salesforce, including Spekit’s:
Implementation
Documenting their siloed knowledge was a critical part of Addigy’s implementation process. To reduce the amount of time and effort spent on content creation, Addigy:
“We had a 100+ slide deck that included our battle cards. The content was great, but it was hard for reps to find the deck, and then they had to hunt through all the slides for the information they needed. Now, reps can quickly search for the competitor in Spekit, and it brings up the exact resource with the intelligence they need.”
Jack Michel, Senior Salesforce Administrator at Addigy
How Addigy uses Spekit
Addigy uses Spekit to support their sales team with a just-in-time approach to onboarding, ongoing training, and change management:
Addigy also uses Spekit to support their admins and subject matter experts:
“In other tools, dashboards throw a lot of data at you, but there’s no story to it. With Spekit’s dashboards, I get information I can act on to actually improve the organization and our use of Spekit.”
Jack Michel, Senior Salesforce Administrator at Addigy
With Spekit, Addigy empowers reps to self-serve training and enablement. Spekit enables them to contextually deliver process guidance at the moment of need, directly in the flow of work. And the sales team loves it.
“Employees think Spekit is genius. They don’t need to hunt for answers in a giant wiki anymore — they can just use Spekit, no matter what page they’re on in Salesforce, or if they’re in Slack or a different app. They like it so much better than having to search for answers in a completely separate tool.”
Jack Michel, Senior Salesforce Administrator at Addigy
Since implementing Spekit, the Addigy team has:
Building on success
Addigy and Spekit have built a strong partnership over the past three years.
“The partnership with Spekit is one of the strongest I’ve been a part of. From implementation to ongoing technical and strategic support, Spekit has delivered a great customer experience.”
Jack Michel, Senior Salesforce Administrator at Addigy
To build on their success with Spekit, Addigy plans to:
Since initially rolling out Spekit to the sales team, Addigy is now introducing Spekit to other parts of the organization. Today, almost every department uses Spekit in some way.
As we always say: when it comes to Spekit, the more the merrier!