SPEKIT FOR SUPPORT & CALL CENTERS
Decrease average handling times by 50% with Spekit
Spekit equips your agents with the latest FAQs, best practices, SOPs, and more at their fingertips, multiplying their ability to nurture healthy, happy customers and significantly reducing customer churn.
Reduce case resolution time by 30% with SOPs embedded in-app
With Spekit, your agents are never more than a click away from up-to-date knowledge and processes. Embed SOPs in Salesforce Service Cloud, Zendesk, Jira, and more to solve customer challenges faster and more accurately.
kirsten lennox • roadscholar
Increase customer save rates by surfacing talk tracks and objection handling tips
Struggling with churn, high error rates, and low customer satisfaction? With training buried in long-form PDFs, Sharepoint, and PowerPoints, finding the correct answers quickly is nearly impossible. The average agent spends 3-11 hours per week searching for answers to questions. Spekit eliminates this wasted time, embedding talk tracks, playbooks, and objection handling tips where agents work to meet them in the moment of need.
Hannah brotherton • spekit

Save hundreds of hours per month previously spent correcting orders, tickets, and data
Spekit is the in-app coach guiding your agents through ticket resolutions, renewal orders, case management, and more. Increase data accuracy and hygiene while improving customer satisfaction by guiding agents through new or complex processes step-by-step.
NUVISION
Alert agents of high-priority bugs, performance issues, updated FAQs, and more in real-time
It’s critical to keep agents updated and aligned when issues arise or changes are made. With Spekit, you can send in-app alerts to notify agents in real-time with crucial updates, announcements, or guidance. No more burying critical information in Slack messages or emails. Empower your agents with the knowledge they need to resolve customer inquiries quickly.
libby magliolo • southwest

Spekit gives your support and call center team superpowers

Onboard new agents in half the time
Spekit reduces the ramp time for new agents by reinforcing FAQs, product messaging, policies, and procedures directly within the tools they use to have customer conversations. Turn one-time onboarding sessions into continuous, just-in-time everboarding that supports your agents from their first day to their last.
Paige Aspinwall • Iterable
Document, update, and communicate new knowledge or changes in minutes
Creating and updating knowledge shouldn’t be a full-time job. Spekit’s intuitive content creation interface allows you to create or update content in minutes, not days. Document a common FAQ without ever leaving Slack. Update a policy while you’re working in Zendesk. Assign SMEs to own content topics and monitor engagement to quickly improve.
todd tribble • hobsons

Increase compliance and accountability with quick, bite-sized quizzes
When working directly with customers, it’s imperative to ensure you’re following up-to-date policies and procedures. Spekit allows you to surface short, multiple-choice quizzes directly within an employee’s workflow to gauge knowledge retention and identify gaps.
jared hendler • mac-v
Measure the impact of knowledge impact in real-time
Spekit lets you quickly identify who is searching for what content, where engagement gaps exist, what content employees find the most helpful, and where they struggle. Proactively assess gaps, risks, and opportunities with real-time analytics.
kara factor • southwest airlines

The Spekit difference
Struggling with slow ticket response times, high customer churn and ticket volumes, or low customer satisfaction? The average rep spends 3-11 hours per week searching for answers to questions. Spekit eliminates this lost time by delivering bite-sized knowledge and training directly into your agent’s workflow. No more digging through docs or waiting for answers. Just the knowledge they need to reduce response times, increase customer satisfaction, and drive upsells — at their fingertips.

Find any answer, anywhere you’re working
Wherever agents work to support customers, they can access up-to-date knowledge and resources in seconds.

Training automatically embeds in-app
Embed quick answers, guidance, and FAQs in tools like Jira, Zendesk, and more to streamline support.

In-app alerts for crucial updates
Change is constant. Keep your team up-to-date on new processes, policies, incidents, and more with in-app alerts.

Out-of-the-box content
Get started in minutes with customizable training content on the most popular tools like Zendesk, Salesforce Service Cloud, Catalyst, and more.

Real-time analytics
See who is searching for what content, where gaps exist, and what content agents find the most helpful to increase the effectiveness and impact of your training content.

Knowledge checks
Quickly assess the retention of information without disrupting productivity.
Learn how leading support and call center teams are leveraging Spekit to nurture happy, healthy customers:

NuVision cut employee training from 7 to 2 weeks.

RoadScholar improved its deal save rate by 70%.

Sendlane generated $3.7 million in pipeline in 6 months.